Summary of TSM03003RU Service Skills Fundamentals:1:20242

Dubai College of Tourism equips students with the basic and necessary skills to succeed in Tourism, Hospitality, Retail, Events and Culinary Arts. Dubai College of Tourism believes in innovation, collaboration, inspiration and encouragement.

Announcements

DCT-Service Skills Fundamentals-SLG 2025

Service Skills Fundamentals - Slides 2025-Core

TSM03003RU HOS04024RU ENT03005RU SSF Assessment Brief (1 of 2) 2024-25 - Tourism, Hospitality and Events

TSM03003RU-HOS04024RU-ENT03005RU SSF Assessment Brief (2 of 2) 2024-25 - Tourism, Hospitality and Events

Assessment 1 - Written Exam

Learning Activity 1.3 - Customer Service: A Dubai Perspective

Behavioural Styles Homework

Learning Activity Homework - Identify and Research Product Features and Benefits - Parts 1 and 2

Learning Activity 4.2 - Identify Loyalty Programme Benefits

Course info

TSM03003RU Service Skills Fundamentals:1:20242

Dubai College of Tourism

General

Announcements

Student Learning Guide

DCT-Service Skills Fundamentals-SLG 2025

Lesson Slides

Service Skills Fundamentals - Slides 2025-Core

Assessment

TSM03003RU HOS04024RU ENT03005RU SSF Assessment Brief (1 of 2) 2024-25 - Tourism, Hospitality and Events

TSM03003RU-HOS04024RU-ENT03005RU SSF Assessment Brief (2 of 2) 2024-25 - Tourism, Hospitality and Events

Assessment 1 - Written Exam

Instructor Resources

Topic 1 - Introduction to Service Excellence

Learning Activity 1.3 - Customer Service: A Dubai Perspective

Topic 2 - Understanding Customer Needs and Creating Memorable Experiences

Behavioural Styles Homework

Topic 3 - Developing and Maintaining Product and Service Knowledge

Learning Activity Homework - Identify and Research Product Features and Benefits - Parts 1 and 2

Topic 4 - Generate Customer Loyalty

Learning Activity 4.2 - Identify Loyalty Programme Benefits

TSM03003RU Service Skills Fundamentals:1:20242